Emergency Response Experts ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us through our website, services, course registrations, product purchases, and communication channels.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for a course, book a service, purchase a product, or communicate with us via email, phone, or SMS.

Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

Full name

Email address

Phone number

Date of birth (required for certification issuance)

Billing and shipping address (for product orders)

Business or organization name (for corporate and group bookings)

Information submitted through registration forms, booking pages, contact forms, or product checkout

We may also collect limited technical information automatically when you visit our website, including:

IP address

Browser type and version

Pages visited and time spent on site

Device information

This technical data helps us improve website functionality and user experience and is not linked to your personal identity.

Phone Numbers & SMS Opt-In Data

Phone numbers collected for SMS communications are used exclusively to send messages from Emergency Response Experts. We do not sell, rent, transfer, or share mobile opt-in data or phone numbers with third parties, affiliates, or marketing partners for any purpose.

How We Use Your Information

We use the information collected to:

Process course registrations and issue certifications

Confirm and manage bookings for Set Medic, Safety Advisor, and other on-site services

Process and fulfill product orders, including shipping and delivery updates

Respond to inquiries and customer service requests

Send appointment reminders, scheduling updates, and service-related communications

Deliver relevant course announcements, safety updates, and offers

Improve our website, services, and customer experience

Comply with applicable legal and regulatory obligations

We do not sell, rent, or trade your personal information.

SMS and Email Communications

By submitting your contact information through our website, registration forms, or booking pages, you may receive emails, calls, or text messages related to your inquiry, registration, booking, order, or services from Emergency Response Experts.

Message frequency varies based on your registration and service activity

Message and data rates may apply

You may opt out of SMS communications at any time by replying STOP to any message

You may unsubscribe from marketing emails using the unsubscribe link provided in any email

For SMS help, reply HELP or contact us directly

SMS consent is not a condition of purchasing any course, service, or product.

We comply with all applicable federal and state messaging regulations including the Telephone Consumer Protection Act (TCPA) and A2P 10DLC carrier requirements.

Sharing of Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

Certifying Bodies — We share necessary registration information (including name and date of birth) with certifying organizations such as the American Red Cross, HSI, NRA, and the California Department of Justice solely for the purpose of issuing your certification.

Service Providers — We work with trusted third-party providers who assist in operating our business, including payment processors, scheduling platforms, CRM systems, and shipping carriers. These providers are contractually obligated to keep your information secure and use it only for authorized business purposes.

Legal Compliance — We may disclose your information when required by law, court order, or government authority.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal data, subject to legal or contractual obligations (such as certification records)

Opt out of SMS communications at any time by replying STOP

Opt out of email marketing communications using the unsubscribe link in any marketing email

To make a request regarding your personal information, contact us using the information provided below.

Cookies and Tracking Technologies

Emergency Response Experts uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services.

Cookies may collect non-identifying information such as browser type, device information, pages visited, and time spent on the site. This information helps us understand how visitors interact with our website and allows us to improve performance and usability.

You may disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

Third-Party Links

Our website may contain links to third-party websites, including certifying body portals and carrier platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website, services, and products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information through our website, please contact us and we will promptly remove it.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us using the information below.

SMS Opt-In and Messaging Consent — A2P Compliance

By submitting your phone number through our website forms, registration pages, booking pages, or other opt-in methods, you expressly consent to receive text messages from Emergency Response Experts related to your inquiry, course registration, appointment, service booking, product order, or relevant communications from our company.

Message frequency varies

Message and data rates may apply

Reply STOP to opt out at any time

Reply HELP for assistance

SMS consent is not a condition of any purchase or enrollment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers is permitted solely for the purpose of providing operational support such as messaging delivery, CRM functionality, scheduling, or customer communication services. All such providers are contractually obligated to protect your information and use it only for authorized business purposes.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Emergency Response Experts Website: emergencyresponseexperts.com Email: rescue@emergencyresponseexperts.com Phone: (323) 578-8601 Address: 1149 N. Gower St., Hollywood, CA